Refund policy

Returns & Refunds
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

Eligibility for Returns:
To qualify for a return, your item must:

  • Be in its original condition (unused, unworn, and with tags).

  • Be in its original packaging.

  • Include the receipt or proof of purchase.

To initiate a return, please contact us at sales@insiaretailers.store.

Return Shipping Address:
1468 Cottonwood Street, Upland California 91786, United States

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package.
🚨 Returns sent without prior authorization will not be accepted.

For any return-related questions, you can also reach us at sales@insiaretailers.store.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Non-Returnable Items

Some items cannot be returned, including:
❌ Perishable goods (e.g., food, flowers, plants)
❌ Custom or personalized products
❌ Personal care items (e.g., beauty products)
❌ Hazardous materials, flammable liquids, or gases
❌ Sale items or gift cards

If you have concerns about a specific item, feel free to contact us.

Exchanges

If you wish to exchange an item, the fastest way is to return your current item and place a new order after your return is accepted.

Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be issued within 10 business days to your original payment method.

  • Processing times may vary depending on your bank or credit card provider.

If you haven’t received your refund after 15 business days, please contact us at sales@insiaretailers.store.